This Contact Us page provides the official business and customer support information for Viloe.
OUR IDENTITY
Legal Business Name: AGIES RURAL RETAIL PTY LTDStore Name: Viloe
Physical Business Address: 42 Boolcarrol Road, Wee Waa, NSW 2388, Australia
ABN: 93 087 586 310
ACN: 087 586 310
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@viloe.shopBusiness Phone Number: +61 407 620 842
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.